Bundles/Groups/Sets (compound service) can be defined to include only optional services to provide the best flexibility for end-users.

Due to the 'Optional' elements users can place empty compound service requests that lead to additional work for IT and low Digital User Experience (DEX) for end users.

The newly introduced configuration option and adjusted UX will reduce the failure rate of composite services (group/bundle/set) during the request process. The shopping experience has been streamlined by removing the requirement to configure the composite service. In addition, service desk agents no longer need to clean up 'empty' orders, reducing overall workload. The combination of these two enhancements results in a better Digital Employee Experience (DEX).

We enable support agents to manage clients more efficiently by implementing 6 new capabilities.

We enable enterprises to effectively distribute Remote Assistance agents as MSI file

When user applies multiple filters in New Look, he/she can later share exactly link with a colleague or save for later use

Flexible configuration in Administration settings

Each User can choose between standard theme or other alternative enabled by admin.

Filter Panel with filter inside will open automatically.

However, users can unpin it and later open it on demand

Unlike in previous versions, where "Try New Look" button was visible only for admnistrators, by default, with an update - it will be avaible as option for all user, unless administator configures Pilot Group.

Where Pilot group was already configured before update - not change will be applied

Tag "Preview" is removed from New Look user inteface.

that means it is perceived already as stable enough and clients criticatel feedback already implemented

New Look is set a default User Interface for new installations​.

there is not impace yest to environments after update.

However, in case of urgent need, it is still possible to deactivate setting for new installation as well in administration settings.

In administration settings, you can mark application usage purpose: Production, Test or Development.

That information will be considered in Matrix42 License Usage Reports

In-App comprehensive report helping track license utilization and identify over-usage effortlessly is available in the administration area

System diagnostics rules warns administrators about overusage