Introduce support for SSO With Entra ID in RA Connect

Enable customers to start adhoc sessions in RA Connect

When applicable? - In case of need to use the private Cloud for keeping DWP attachments.

The "File Storage" extension allows the configuration of such a scenario already but offers only the "Access Key" authorization mechanism for accessing files in Blob. However, Microsoft recommends using Microsoft Entra ID to authorize requests against blob, queue, and table data if possible, rather than using the account keys (Shared Key authorization). Authorization with Microsoft Entra ID provides superior security and ease of use over Shared Key authorization.

1. File Storage Service dialog for the storages of type "Azure Blob" offers the authorization options:
   - Access Key and Connection String (like now)
   - Microsoft Entra ID, which required to reference a valid Service Connection

2. In Runtime, gets the Access Token from the Service Connection

3. Using the Blob Service, obtain the User Delegation Key
   https://myaccount.blob.core.windows.net/?restype=service&comp=userdelegationkey

4. Generate SAS using the received User Delegation Key

Help:

https://learn.microsoft.com/en-us/azure/storage/blobs/storage-blob-user-delegation-sas-create-dotnet?tabs=packages-dotnetcli

https://stackoverflow.com/questions/60363351/user-delegated-sas-token

Service Desk agent can mention colleagues from Journal in Service Desk

Mentioned user will receive in app notification

*Available with ITSM Advanced and Enterprise subscriptions

To enhance user experience, we are implementing a feature to display a badge on navigation items indicating the number of activities with the status "New information received". The feature is available for Service Desk and Enterprise Queue Management. The new information received will be shown in the navigation as a badge with the number of activities that were affected. The badge appears for Tickets, Service Requests, Incidents, Problems, Change Requests. For every badge in navigation "New Information received" tooltip will appears.

https://help.matrix42.com/020_ESM/10_Service_Management/004Service_Desk_Guide/Understanding_Service_Desk/Track_Activities_with_New_Information_Received

Introduce Recently viewed item directly at Global Search

Newly created landing page available

It is automatically set for new installations or customers who did not customize Self Service Portal landing

When you customized your landing but like what you see and want to apply for the tenant - you stilll can do by updating Navigation item in Administration application

Azure AD data provider support all possible filters and operators available in Graph API

https://help.matrix42.com/030_DWP/030_INT/Integration_Framework_and_Data_Providers/Built-In_Data_Provider/Azure_Active_Directory_Data_Provider#Settings_and_Filters

Modernized UI for Search experience in UUX

Users are able to search within application using modernized Search

Results preview show items of any type as single list that allows sorting by Date or Alphabetically

It is as well easy to click through search results and go back

In default application, Previews, Actction opened from Landing or Tiles are now openned full screen

This can be switch off in the Administration Area

Global search shows list of recently searched phrases by the user

Import membership from Entra ID is now supported, although when soft-delete function is in use for Users.

In this case, Entra ID Data Provider was not importing all memberships for still valid users to Matrix42.

As part of that improvement, group member will be correctly imported from Entra ID, also when users were soft-deleted on Entra ID side

With this update, Unified Search experience, that was possible to activate per application only, become more flexible.

Now, you can activate it per navigation item as well.

By default, Unified Search is visible only in Self Service Portal landing

With this update we introduce quick access to Keyboard Shortcuts from the Profile menu

In addition, now Keyboard shortcuts support Mac OS

With this update, it is possible to set Image for Annoucements

When defined, Image will be shown in SSP Landing, and Navigation

With this update, it is possible to show current user first name with Unified Search Experience control.

To do so, you need to define {UserFirstName} parameter in the application settings.

By default, name is activated for Self Service Portal

When actor can't find anything, he/she can open ticket directly from search, with prefilled summary

Introduce new option for activation ESM licenses on installing ESM on/premise with Setup wizard. The administrator has a possibility to download and immediately activate the certificates issued for your organization directly from the License Server authenticating with the M42 Account.

On clicking the "Download certificates automatically" the M42 Account Single sign-on is activated to obtain M42Account access token which is used for obtaining certificates. Afterwards the certificates are downloaded and placed to Application Folder.

By default, Preview will not open automatically anylonger, after object was created in Self Service Portal

This functionality is configurable in the Application Setting in the administration area