Aha!

Release name	Idea reference	Idea name	Feature name
2024 / Q2 (Rel. in April)	DWP-I-124 M42ESM-I-54 M42ESM-I-149 SM-I-50 SM-I-135 SM-I-252 SM-I-366 SM-I-604	User-selectable Themes Bundle, Service set add to cart on main catalog page should we configurable Possibility to show only "Configure" Button for bundle orders. Möglichkeit, "Add to Cart" bei Bundles (Sets, Groups) in der Service-Übersicht zu deaktivieren Bundle/Group/Set - Force user to configure combined services Dark Mode Individuelles Farbschema pro Person Neues Design: Suchfilter wieder im Menü anzeigen	New Look: Users may pick the desired theme: Dark and Light support Ability to disable "Add to Cart" on bundles (groups, sets) in tiles Ability to disable "Add to Cart" on bundles (groups, sets) in tiles Ability to disable "Add to Cart" on bundles (groups, sets) in tiles Ability to disable "Add to Cart" on bundles (groups, sets) in tiles New Look: Users may pick the desired theme: Dark and Light support New Look: Users may pick the desired theme: Dark and Light support New Look: Filters support Hierarchy
2024 / Q3 ( Rel. in August)	M42ESM-I-176 SM-I-28 SM-I-243 SM-I-272 SM-I-333 SM-I-475 SM-I-498 SM-I-520	Filtern von Azure Usern. When tapping down/up with the keyboard, the window does not move Hotkeys functionality like ctrl + o to open a Ticket User Portal - Wichtige Informationen / Ankündigen als Laufschrift oder Banner SelfServicePortal -> Clicking on announcement should open preview Support keyboard shortcuts Announcements Carousel Preview Allow @Mentions / @Nennungen erlauben	MS Entra ID data provider supports Users&Groups filtering with all standard Operators Keyboard Shortcuts menu (New Look) Keyboard Shortcuts menu (New Look) Image for Announcements (New Look) Image for Announcements (New Look) Keyboard Shortcuts menu (New Look) Image for Announcements (New Look) Mentioning users in Ticket's Journal produces notification (New Look)
2024 / Q4 (Rel. in November)	DWP-I-120 DWP-I-175 M42ESM-I-159 M42ESM-I-198	App Switcher - graue Markierung des ersten Menüpunkts / grey highlighting of first item Badges with indicating numbers for all dataquerys, lists or navigation items Copying an announcement should also copy existing localizations (optionally at least) Stop hardcoding für jede Neuerung die aktuell ins System kommt (Vorschau Fullscreen / ungelesen Anzeige NUR an default Nav Objekte)	New Look Improvements: Opening UUX Application with a mouse click in New Look New Look Improvements: Configurable Badges for Dataset Views Copying an announcement should also copy existing localizations (optionally at least) New Look Improvements: Configurable Badges for Dataset Views
2025 / Q1 ( Rel. in January 2025)	DWP-I-60 DWP-I-141 DWP-I-179 IDEA-I-875 IDEA-I-1266 IDEA-I-1285 IDEA-I-1293 IDEA-I-1634 M42ESM-I-4 M42ESM-I-93 SM-I-193 SM-I-219 SM-I-274 SM-I-317 SM-I-349 SM-I-359 SM-I-378 SM-I-453 SM-I-602	Public API for attachment handling / filestore API Add Attachment to Ticket over API SLA Performance Dashboard Description of the last ticket for ‘Send Mail’ Assign a service to multiple persons at the same time Quote action for Journal entries to send direct mail response with quote Bestellungen – mehrere Empfänger gleichzeitig auswählbar Missing email history in reply email . Fehlender E-Mail Verlauf in Antwortmail Mass Transformation of Tickets to Incident/Service Request / Mass transform of Tickets in Incident/SR Journal control: Add link to open e-mail send assistent Ticket Historie per E-Mail versenden. /Quoting Journal Entries in Email Responses Prerequisites M42 Workspace Management (Installations Voraussetzungen) Self Service Portal - multiple orders/bulk orders mehrere Tickets gleichzeitig umwandeln Expansion of ‘Customer satisfaction - faults’ report to include service requests Assign a service to multiple persons at the same time Gleichzeitiges umwandeln von Tickets / Mass Transformation of Tickets to Incident/Service Request Reporting Functions more suitable Service Desk - Action to convert several tickets at the same time	[Customer-Focused Updates] Expanded Public API Endpoints [Customer-Focused Updates] Expanded Public API Endpoints [Service Desk Insights] Escalated Ticket Trends Report [Customer-Focused Updates] Quoting Journal Entries in Email Responses [Customer-Focused Updates] Multi-Recipient order requests [Customer-Focused Updates] Quoting Journal Entries in Email Responses [Customer-Focused Updates] Multi-Recipient order requests [Customer-Focused Updates] Quoting Journal Entries in Email Responses [Customer-Focused Updates] Mass Transformation of Tickets to Incident/Service Request [Customer-Focused Updates] Quoting Journal Entries in Email Responses [Customer-Focused Updates] Quoting Journal Entries in Email Responses 02 - Run ESM in individual Docker Containers operated by AKS [Customer-Focused Updates] Multi-Recipient order requests [Customer-Focused Updates] Mass Transformation of Tickets to Incident/Service Request [Service Desk Insights] Ticket Satisfaction Insights Reports [Customer-Focused Updates] Multi-Recipient order requests [Customer-Focused Updates] Mass Transformation of Tickets to Incident/Service Request [Reporting Toolkit] Create Dashboards and Reports Directly from the Business App [Customer-Focused Updates] Mass Transformation of Tickets to Incident/Service Request
2025 / Q2 (Release in April 2025)	DWP-I-161 DWP-I-186 DWP-I-194 DWP-I-195 DWP-I-196 DWP-I-197 DWP-I-198 IDEA-I-18 M42ESM-I-60 M42ESM-I-188 M42ESM-I-216 M42ESM-I-219 SM-I-47 SM-I-124 SM-I-143 SM-I-169 SM-I-204 SM-I-222 SM-I-280 SM-I-323 SM-I-343 SM-I-362 SM-I-386 SM-I-415 SM-I-477 SM-I-508 SM-I-527 SM-I-542 SM-I-559 SM-I-567 SM-I-608 SM-I-611	Option: Set NewInformationReceived when forwarding a Ticket SSO With OPEN ID CONNECT Show only relevant Bookings to Decision Makers in Self Service New Dashboards - Possibility to Deactivate personalization New Dashboards - Clean up activated filters at once Dashboards and Reports: Auto-refresher Create Dashboard from Grid for Boolean columns Copying user roles Copy Role Wizard Force Enhanced Color Contrast via Button SSP \| Show serviceform multiple times when ordering for multiple users Calculate the number of active or inactive user sessions per day, month and year - ITSM platform Themes per Department or Location Order approval - do not wait for provisioning until ALL is approved Tickets als ungelesen markieren / Mark tickets as unread Archiving also for Task / Problem and Change New Information Received / Arbeitsweise Markierung für vorhandene KBA Artikel Order Progress - Show Progress in details for each services Option that the NewInformationReceived flag is not removed when reading via the preview UUX: Action to mark Ticket as unread again Spalte "Bereitstellungsstatus" in Bestellungen -> Tabelle "Enthaltene Services" Suggest knowledge base entry also for service desk employees Parallel processing of services in the Service Catalog in one order Katalog: Freigaben von Verschiedenen Katalogen einer Bestellung aufteilen Sound for new Information/Ticket/Task Entra IDActive directory synchronisation - being able to customize the connector Manually set incidents to "unread" Suggest KB articles based on keywords only, not on all text (subject, description...) Set New Information Received per User Consider Users CI Read/Edit Permissions on global search CI List Bring back refresh button for order progress view	Enhanced Handling of the "New Information Received" Flag OpenID Connect as Single Sign-On (SSO) Show Only Relevant Bookings to Decision Makers in Self-Service Portal Reporting Toolkit: Possibility to Deactivate personalization Reporting Toolkit: One-Click Filter Cleanup Reporting Toolkit: Auto-Refresher and TV Mode Reporting Toolkit: Group by Boolean Column and create Dashboard Widgets Copying User Roles Copying User Roles New Look: Force Enhanced Color Contrast for Theme Flexible Multi-Recipient Requests in Self-Service Portal (SSP) Admin Insights: User Sign-in Insights New Look: MSP Support - Themes per Department New Look: Order Approval - Do Not Wait for Provisioning Until All Services Are Approved Enhanced Handling of the "New Information Received" Flag New Look: ITSM/ESM Archiving Out-of-the-Box Enhanced Handling of the "New Information Received" Flag Proposal of KBA Entries for Service Desk Agents New Look: Order Progress - Show Detailed Progress for Each Service Enhanced Handling of the "New Information Received" Flag Enhanced Handling of the "New Information Received" Flag New Look: Order Progress - Show Detailed Progress for Each Service Proposal of KBA Entries for Service Desk Agents New Look: Order Approval - Do Not Wait for Provisioning Until All Services Are Approved New Look: Order Approval - Do Not Wait for Provisioning Until All Services Are Approved Enhanced Handling of the "New Information Received" Flag Importing Manager Field into Matrix42 via Microsoft Entra ID / AD Data Providers Enhanced Handling of the "New Information Received" Flag Suggest KB Articles Based on Keywords Only Enhanced Handling of the "New Information Received" Flag New Look: Consider Users' CI Read Permissions in Global Search New Look: Refresh Button for Order Progress View in SSP
2025 / Q3 ( Release in July 2025)	DWP-I-137 DWP-I-163 DWP-I-185 DWP-I-193 DWP-I-203 DWP-I-208 M42ESM-I-110 M42ESM-I-122 M42ESM-I-163 M42ESM-I-164 M42ESM-I-166 M42ESM-I-173 M42ESM-I-199 M42ESM-I-206 M42ESM-I-222 M42ESM-I-225 M42ESM-I-230 M42ESM-I-245 SAM-I-229 SAM-I-232 SAM-I-258 SM-I-33 SM-I-265 SM-I-409 SM-I-476 SM-I-478 SM-I-560 SM-I-586 SM-I-601 SM-I-610 SWM-I-2	Automated KB-translation Merging Tickets Add more logic to keyword search keep always visible the recipient field in the SSP No direct mail dispatch to teams within the EQM Notify Responsible Users When Tickets Have No Progress for X Days Zähler für Aufrufen von Knowledge Base Artikeln Configurable history recycle period per CI Depenedency Map Control: Make the standard red highlighting for assets configureable Depenecy Map Control: Highlight the root object Filter Dependency Mappings Option for email robot to also check email body for ticket reference Dependency Map: Filter by CI type Merge Tickets before transform SSP: Recipient control based on Manager The appearance of the dialogs in the new interface is unacceptable. SSP: Multi Recipients - show all for admins Subscribe to dashboards Journal Entry for Priority Change Track Priority change as journal entry Implement spelling check Logging in the journal UUX - Reduce the space in dialogues Reduce the space in dialogues Delete data from archive (automated via engine activation) Self-Service Portal: Change recipient in shopping basket Self-Service-Portal: Katalog: Empfängerauswahl intuitiver gestalten Merge different types of tickets (TCK, INC, SR) Add gmail (service connection) to E-mail robot Inform Users/Consumers about Services in their cart Extend Quote & Reply to add all recipients from journal Logging in the journal	🌐 Localized Announcements and Object Translations with AI 🗂️ Merge Action Now Available for Tickets — With Automatic Transform Support Global Search: Fast ID-Based Lookup for Objects 🛒 Self-Service Portal: Improved Recipient Handling for Orders 📥 E-Mail Robot: Direct Role Assignment for EQM Ticket Routing Service Desk: Automatic Reminders for Tickets Without Progress 📊 Knowledge Article Insights: From Engagement to Resolution Impact 🧹 Archive Cleanup Automation CMDB Dependency View: Configurable Highlighting for Affected Objects CMDB Dependency View: Highlight Root Object for Better Orientation CMDB Dependency View: Filter by Dependency Type Email Robot: New Option to Detect Ticket References in Email Body CMDB Dependency View: Filter by Configuration Item (CI) Type 🗂️ Merge Action Now Available for Tickets — With Automatic Transform Support Self Service Catalog: Enable Managers to Order Services for Their Subordinates Dialog Layout and Spacing Optimization in New Look — Ensuring Compatibility for Classic Service Forms Self Service Catalog: Administrators Can Order Services for All Users Reporting Toolkit: Scheduled Report Subscriptions Enhanced Journal Logging for Activity and Change Updates Enhanced Journal Logging for Activity and Change Updates AI-Powered Text Correction for Text Editor Controls Enhanced Journal Logging for Activity and Change Updates Dialog Layout and Spacing Optimization in New Look — Ensuring Compatibility for Classic Service Forms 🧹 Archive Cleanup Automation 🛒 Self-Service Portal: Improved Recipient Handling for Orders 🛒 Self-Service Portal: Improved Recipient Handling for Orders 🗂️ Merge Action Now Available for Tickets — With Automatic Transform Support 📥 Gmail Support for E-Mail Robot (Service Connection) Service Catalog: Notify Users About Services Left in Their Cart Quote & Reply: Automatically Add All Recipients from Journal Entries Enhanced Journal Logging for Activity and Change Updates
2025/Q4 (Release in October 2025)	DWP-I-168 DWP-I-190 DWP-I-220 IDEA-I-1284 IDEA-I-1538 M42ESM-I-190 M42ESM-I-241 SM-I-268 SM-I-374 SM-I-530 SM-I-570 SM-I-614	Comments for Workflows Workflow Studio - Add a note property to activities Setting to change color for accentuation of Matrix42 login form field border and font Support via Live Chat Reports deployment for selected languages only Show Knowledgebase Article when Creating a Ticket support forms in Teams approval app Major Incidents Setup Installer: Revise the installation of the reports Orders in the Self Service Portal> 40 items cannot be reliably approved Major incident / Improved & specific page for environment/system status Servicedesk - Workflow activity for ticket transformation	Workflow Designer: Comments on Actions & Canvas Notes Workflow Designer: Comments on Actions & Canvas Notes User Interface: Login Page Accentuation Color Knowledge Discovery for End Users incl. Live Chat with Agents Installation Wizard: Optional SSRS/SSAS Deployment Self Service Portal and Service Desk: Default Knowledge Base Suggestions Enterprise in MS Teams app (GA) Service Desk: Major Incidents — Proposals & Management Installation Wizard: Optional SSRS/SSAS Deployment Self Service Portal: Reliable Request & Approval of Large Orders Service Desk: Major Incidents — Proposals & Management Workflow: Ticket Transform