The Windows Service “HostCommon x86” is installed on Application Server, and designed to execute tasks which require x86 windows components, like DTS or ODBC connectors. After the discontinuation of Empirum Connector support, there are no more tasks in product for DTS.

Remove or rework the following business components:

DTS Connector Framework

The first version of the Connector Framework was later fully replaced with Data Provider Connector Framework. For a long time stayed in Product due to “Empirum Connector” integration fully based on it.

Rework Generic Import
Some GDI sources like CVS or Excel requires deprecated components running on x86 process. Replace the legacy components with a new version running in HostCommon process

https://help.matrix42.com/030_DWP/030_INT/Import/Generic_Data_Import_Export/Generic_Data_Import_(GDIE)_Troubleshooting

During Update next items will be removed:

• Obsolete System Diagnostics rules

• Validation rules checking WF instances running on AppFabric lead to ERROR and prevent the update process.

• Obsolete REST API controllers

• UI related parts

• Obsolete Online Help articles

• Reconfigure Database (new structure)
  

• Obsolete DLLs and resources

• Obsolete Setup API (PowerShell cmd-lets)

• Setup requires minimal version (where all system WFs were migrated to a Worker)

• Setup does not allow to proceed with Update if active WF-Instances and WF still present

SLA handling on Matrix42 activities is common practice. When dealing with external parties or even different departments within the same company OLAs come into play.

OLAs must serve the SLA regarding reaction and escalation times without breaching them. Identification of times and agreements (SLA/OLA) should be easy for Service Desk agents like in a preview showing the actual reaction/solution times.

E-mail should be sent as on current SLAs.

Forwarding of multiple activities should be possible and will assign the same OLA to ALL activities.

Activities covered by the feature are:

• Ticket

• Incident

• Service Request

• Task

As help for the service desk agent, time checks on OLA selection might be implemented to provide a warning that OLA times do not meet SLA times.
OLA reporting is optional as well based on the current report 'Service Level Fulfillment'

Tracking of OLA should be possible in a way:

• the ticket was forwarded to role X with OLA Y

• for each forwarding action

documentation:

https://help.matrix42.com/020_ESM/10_Service_Management/004Service_Desk_Guide/Understanding_Service_Desk/Using_OLAs_to_facilitate_resolution_of_activities

Display checkbox as Toggle

Can be activate in checkbox control in Appearance section

Some users who review the data in grid, wish to see all columns and pages while reviewing the object details. In this case they would like to pin the Side Panel, what will be saved for them in Personolization

Pinned Panel

Paging for grid visible, same as every column

In addition to CTRL/Command + Mouse click on Application, it is now possible to open Application with Mouse Wheel Click

Many enduser were experience issue when adding filter to favorites. Instead they were clicking on Delete.

We added more space to avoid such behaviour

When users activate filter from filter panel, they are confused as activate multiple instead of expected only one filter. Multi select will be still possible, but when user click on CTRL/COMMAND in addition

Default Column Search default behaviour can be changed in Settings per Tenant, so search by columns is visible by default

So Column search will be expanded by default for all users

In New Look, "badges" are displayed on some standard navigation objects based on the number of activities with the NewInformationReceived=1 flag

Since the change, It is possible to configure Badge for Navigatiog by your own

introduced Widgets management area in the Administration->User Interface>Layouts->Widgets

Widget are fundamental component to be user when configuring dashboards.

they have Runtime view and Configurarion forms that will be later used when USer configured a dashboard

Also Introduced Widget Category was introduced

When registering new or changing existing Widget changes wil be tracked by Configuration Packaging and Solution Recorder

• Support by Autotracking

• Supported in Configuration Project

After adding widget to Dashboard, only user that created it can see.

However, it is also possible to share Widget with other people by using action Share from the Dashboard Configuration menu

Share allows selecting Widget with everyone, or specifieng person or Role

Dashboard data is cached and can only be refreshed every 30 minutes (by default) to maintain optimal performance.

This interval can be change in administration area, global system settings

Every user, who needs to see live data, can click "Force Refresh" at the selected dashboard to load data instantly

Create an action that allows copying Widget Instance to another Dashboard

Every user can click on Edit and change position, hide, change size or add new widget to the dashboard

He/she can also remove, share widget created by him/her with others

Anytime, he/she can revert changes made to predefined dashboards by calling action "Revert Personolization"

with this update we delivered following widgets that will be extended during next updates

Card category
Cards display key metrics and KPI in a concise, easily digestible format, providing at-a-glance insights.

Metric Card

Displays the aggregated result for a dataset

For Metric Card it is possible to configure condition to highlight text with color

Comparison category
These charts are used to compare different categories or groups. They help in identifying differences, similarities, and trends among various data sets.

Bar Chart

Bar chart showing horizontal columns. This chart type is often beneficial for smaller screens, as the user can scroll through the data vertically, and axis labels are easy to read.

Column Chart

Column charts display data as vertical bars. A feature of column charts allows for different data to be compared alongside one another. It is similar to bar charts, the difference being that bar charts have a horizontal representation of the data.

Proportion category
These charts display the parts of a whole, illustrating how individual components contribute to the total.

Pie Chart

A Pie Chart is a visualization method that divides a circular area into slices to represent the proportions of a whole. It is useful for showing the composition of a dataset.

Donut Chart

Donut charts are used to show the proportions of categorical data, with the size of each piece representing the proportion of each category. A donut chart is created using a string field and a count of features, number, or rate/ratio field.

Distribution category
These charts display the distribution and spread of data, showing the range, outliers, and patterns within datasets.

Line Chart

A line chart (aka line plot, line graph) uses points connected by line segments from left to right to demonstrate changes in value. The horizontal axis depicts a continuous progression, often that of time, while the vertical axis reports values for a metric of interest across that progression.

Area Chart

An area chart is a visual representation of data that utilizes both lines and filled areas to convey information. This type of chart is particularly effective in showcasing data trends and variations over a specified period or across different categories.

Percentage by Category

Use this chart to view the percentage breakdown of your selected categories, helping to identify key contributors in your data.

Composition category

These charts illustrate the composition of data, showing how different parts make up a whole and how they change over time.

Stacked Bar Chart

A stacked bar chart is a type of bar chart that portrays the compositions and comparisons of several variables through time

Stacked Column Chart

Chart showing stacked columns for comparing quantities. Stacked charts are often used to visualize data that accumulates to a sum. This chart is showing data labels for each individual section of the stack.

Combo Chart

A Combo Chart is a versatile data visualization tool that combines multiple chart types (e.g., bar, line, pie) into a single widget to display related data sets. This allows users to observe and compare different perspectives or relationships in the data simultaneously. Combo widgets are commonly used when it is necessary to analyze various metrics, trends, or proportions within the same context, offering a more comprehensive view of the data in a unified and compact manner.

Miscellaneous
These widgets offer additional functionalities and display options that don't fit into the other categories.

Embedded Web Page

Embed an external webpage on your dashboard within an iframe

Announcements
Keep your team informed with eye-catching announcements. This widget is designed to display important updates, news, and alerts prominently on your dashboard, ensuring everyone stays in the loop with minimal effort.

Rich Text

The "Rich Text" widget allows adding and formatting textual content directly on their dashboard. It supports various text styles, hyperlinks, and media, providing flexibility to convey messages, insights, or instructions in a visually engaging manner. Ideal for annotations, headings, or custom notes within the dashboard.

Quick Link Panel

A Widget which displays a List of Links. It can be convenient to use it to have quick access to the most important parts of application directly from "Dashboard Home" page for example.

Instead of one, we introduce 5 New Configurable Service Desk Dashboards

1. Home
   with basic information and quick link to actions

2. My Work
   Overview about my work as Service Desk Agent

3. Team Work
   Overview of my team situation

4. Escalation Overview
   Service and Operation Level Agreement situation

5. Operational Efficiency

Home

My Work

Team Work

Escalation Overview

Operational Efficiency

Documentation:

https://help.matrix42.com/020_ESM/10_Service_Management/004Service_Desk_Guide/Understanding_Service_Desk/Service_Desk_Dashboard

New Service Catalog dashboards has all same widgets availble as in previous version.

In addition Metric Cards are added in the top

Documentation:

https://help.matrix42.com/020_ESM/10_Service_Management/003Service_Catalog_Guide/Understanding_Service_Catalog/Service_Catalog_Dashboard

Manager, or Admin can apply changes made to the tenant by calling action "Publish Layout"

He can also revert changes published any time

There is dedicate action for Publish and Revent for Service Desk and Service catalog seperatly.

Permission can be configured to fit company needs

User can click on chart segment to drill down the data

This will open the Grid and filters will be applied

When Clicking on Widget title Drilldown will open in mode with the Chart and Grid shown in the same time

User can create new Widget and add to Dashboard directly from the Dashboard.

For that he/she need to click at Edit, and "Add New"

At the next step, categories for available widgets are shown

After selecting cataegory Actor can select what Record to display

For e.g. Incident

and Grouping column in case of e.g. Pie Chart

Actor can configure if Legends needs to be show, can add filters or can configure mode advanced option by switching to advanced mode

It is possible to change type of Widget, without loosing configuration made

all changes are applied instantly

After finish, Save button needs to be clicked

To create new dashboard, user need to create new Navigation Item with a option : Open Dashboard.

It is possible to define text in description, including placeholder {UserFullName} that will be replaced by current user name when opening dashboards

With newly added option, Show Nested Navigation in Tabs (New Look only), dashboards can be shown as tabs in addition to top item

We often use grouping for Data Analisis, however, when it make sense to check same data on daily bases, it can be useful to add it to Dashboard as chart in a simple way: simply Show as a Chart and Save to selected Dashboards

Dashboards for Service Desk and Service Catalog will be automatically activated for New Installation and in case of New Look, when subscription license including ESMP (DWP) is available and there is no customization made

In case Service Desk or Service Catalog dashboards was customized, Service Desk manager or admin will see an action "Try New Dashboards" offering a switch to new ones. Change will be applied to the tenant, and can be reverted any time.

In case of missing subscription license, there will be action from Service CAtalog/Service Desk dashboard available with the link to online help to have a look how new dashboards looks like

New navigation item Backlog that shows Tasks, Tickets, Incidents and Service Requests in a single Backlog

4560801. New Schema Script Types

Introducing new schema script types to enhance the classification of operations executed during the Post-Script phase, facilitating the transition of these operations to the Pre-phase.

Update Scripts

The "Update" schema script is responsible for modifying data in existing records. Executed during the "Pre" phase, these scripts are automatically generated by the Configuration Packaging upon exporting a Configuration Project.

Localization Scripts

The "Localization" schema represents a specialized script type tailored for adjusting localization strings within the Database during the "Pre-Update" phase. Generated automatically by the Localization Tool, these scripts facilitate efficient localization management.

2 Automatically generate new script types

New schema scripts is automatically generated by all supported tools/modules focused on script generation

Configuration Project Export/Customizing Recording

On export the recorded changes in the Configuration Project or Customization recording, transform all Update operation from the .post script to a new supported schema script type "*.update". Any change related to Localization is recorded to ".loc"

ResUtil

The Resource Utility on export the localization string changes to schema script generates "localization" scripts instead of current .post scripts